Privacy | Hebborn Consultancy

Privacy Policy

1. Introduction

At Hebborn Consultancy Ltd. we take our obligation to protect your data very seriously. This privacy notice tells you what we do with your personal information when you contact us or use our services. If there is anything you don’t understand, please ask us by using our contact details below and we shall be happy to help you further.

The Data Controller is Hebborn Consultancy Ltd.

As a Data Controller, we fully comply with the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 and the United Kingdom General Data Protection Regulations (UK GDPR 2018).

We are registered with the Information Commissioners Office registration number ZA768371

Contacting us

You can contact us by phone, email, and post.

Our postal address is

Hebborn Consultancy Ltd.

Tedder House

Tedder Close

Watton Norfolk

IP25 6HU

Telephone 0333 772 1510

For general contact email info@hebborn.co.uk

Our Data Protection Officer is Keith Hebborn. You can contact him at dpo@hebborn.co.uk or via our postal address.

Most of the personal information we process is given by you when:

You enquired with us.
We conduct business together
We have conducted business together
You provided us with your details so that we could communicate with each other
You applied for a job or secondment with us
You are representing a company or organisation that we engage with.

We may also get personal information about you indirectly, in the following scenarios:

From your own a company or other third-party website (open source data)
From a third-party referral
If an employee of ours gave your contact details as an emergency contact or as a referee.

2. Your rights

Your right to be informed

You have rights under Data Protection law that we need to make you aware of. The rights available to you depend on our reasons for processing your information.

Your right to access

You have the right to ask us for copies of your personal information. This right always applies. There are some exceptions, which means you may not always receive all the information we process.

Your right to rectification

You have the right to ask us to rectify (correct) any information you think is inaccurate or incomplete. This right always applies.

Your right to erasure (to be ‘forgotten’)

You have the right to ask us to erase (delete) your personal information in some circumstances.

Your right to the restriction of processing (use of your data)

You have the right to ask us to restrict the processing of your information in some circumstances.

Your right to object to processing

You have the right to object to us processing your data. If you ask us to stop, for example, you don’t want to receive any more emails from us, you can tell us, and we shall stop unless we can give you strong and legitimate reasons to continue.

Your right to Data portability

This only applies to any information you have given us. You have the right to ask that we transfer the information you gave us, from us to another organisation, or give it to you. The right only applies if we are processing information based on your consent.

Your rights concerning automated decision making and profiling

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly affects you. (This is for information only as we do not use any automated decision-making processes)

Your right to complain

If you have queries or concerns, or wish to make a complaint, in the first instance please contact:

The Data Controller, Hebborn Consultancy Ltd.

Tedder House, 1 Tedder Close

Watton

Norfolk

IP25 6HU

or email dpo@hebborn.co.uk Tel. 0333 772 1510

If you are not satisfied by our response, you can make a complaint about the way we process your personal information to the Information Commissioners Office by calling 0303 123 1113, online, by clicking this link: - ICO Complaints or by writing to: -

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

You can write to us about any of these rights at the address in paragraph 11 or by email to dpo@hebborn.co.uk There is no charge for a request* and we shall respond within one month.

(*Unless your request is manifestly unreasonable because it is vexatious, repetitive on the grounds of costs or a diversion of resources. In these circumstances, we may either charge an appropriate fee or refuse your request and explain why.)

Sharing information

In some circumstances, we are legally obliged to share information. For example, under a Court order or where we cooperate with other law enforcement authorities in handling complaints or investigations. We might also share information with other regulatory bodies. In any such circumstance, we shall satisfy ourselves that we have a lawful basis on which to share the information and document our decision making and will notify you if we change the use of your personal information.

3. Your Privacy – our promise to you

We promise to:

Tell you why we collect personal information, how we do this and what we use it for
Only collect the information we need to deliver the service to you
Never sell your personal information or let other organisations use it for marketing
Keep the personal information up to date and make sure it is safe and secure
Require any suppliers or partners who work with us to have adequate privacy policies and safeguards in place to protect your personal information.

4. Who we are

In this policy, references to "Hebborn Consultancy", "The Company" or "HCL", all mean Hebborn Consultancy Ltd.

Registered Office

Tedder House, 1 Tedder Close

Watton

Norfolk

IP25 6HU

The Data Controller is Hebborn Consultancy Ltd.

5. What information we collect and how we collect it

We collect personal information about you to enable us to provide our services to you. This includes:

Name and address
Email address and telephone number(s)
Any information you provide to us when you become a client of Hebborn Consultancy Ltd.
Any personal information you give to us when you use one of our helplines

We do not ask for, collect, use, or disclose Special Category Data, such as:

Race/ethnic origin
Religious or philosophical beliefs
Trade union membership
Genetic/Biometric Data
Gender identity
Health
Political opinions
Data concerning a persons sexual activity/preferences or sexual orientation

We collect your personal information in the following ways:

You have provided it to us to communicate with you
In meetings with you
When you communicate with us by email, phone, or other ways
When you engage in business with us
Identified from open source data such as your website or social media.

6. How we use the information and why we need it

We use personal information to provide our services and to meet our contractual commitments to you. In addition, this may include:

Processing – this will include using the information provided by you for us to contact you and deliver any services you have asked for.

Marketing – as well as processing we may use your personal information to provide you with information about services you have asked for or would reasonably expect to receive from us. You will be able to change your mind at any time and we will keep your preferences up to date. Any email to you about marketing will have a link to let you unsubscribe.

Legitimate interests – Hebborn Consultancy will also process your data when it is in our legitimate interest to do this and when these interests do not override your rights. These legitimate interests include providing you with information on products or services, feedback or offers by partner service providers.

Consent – where we need your consent, we will tell you as soon as possible and use that consent only for the reason you have given. You can always change your mind at any time by contacting us at our address in paragraph 11 or by email. Any email or text we send to you will have a link to contact us.

7. Who will see the information?

Your information will only be accessible to our staff and only where it is appropriate in respect of the job they are doing. We will never sell your information or let other organisations use it for their purposes.

We will only share your personal information

If you have consented to us doing so and for the specific reason your consent was given. You will have the opportunity to withhold consent when you complete the form on which we collect the data, or you can do so by writing to us at the address in paragraph 11 or sending us an email to dpo@hebborn.co.uk
When we are legally required to, or because of a lawful request by a governmental or law enforcement authority.
If we merge with another organisation or form a new entity (we shall inform you if this were to happen).

8. Security

The security of your Personal Information is very important to us.

All information you provide to us is primarily stored on our secure servers and Microsoft Cloud servers in the UK. Unfortunately, the transmission of information via the internet is never completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk. Once we receive your information, we use strict procedures and security features to prevent unauthorised access.

All Personal Data gathered by us is currently processed in the UK.

9. Cookies

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. You have the right to decide what cookies can be used and can turn them on and off before entering the website. To do this, close this webpage and re-open it. When the cookie notice pops up at the bottom of the page, click "More info and settings". Here you will find your options.

"Essential" cookies are needed to make the website work on your computer and cannot be disabled. All other cookies are "non-essential" and on our website are pre-set to "disabled" unless you decide otherwise.

For further information about cookies, visit www.aboutcookies.org or www.allaboutcookies.org.

10. Retention (keeping) of information

We will only keep your information as long as necessary nd for the purpose we use it. This will normally be two years from our last interaction with you unless pecified in law elsewhere that it is necessary to keep it for a specified period.

11. How to contact us

If you have any questions about this privacy policy, your rights regarding the processing of your Personal Information, or if you wish to make a complaint directly to us, please contact:

The Data Controller, Hebborn Consultancy Ltd.

Tedder House, 1 Tedder Close

Watton

Norfolk

IP25 6HU

or email dpo@hebborn.co.uk Tel. 0333 772 1510

This policy is continually reviewed and updated. If you see anything you believe to be inaccurate or written in error, please let us know at - Privacy@hebborn.co.uk

This Policy is regularly reviewed and was last updated on 13th April 2023.

This entire Privacy Policy is the Intellectual Property of Hebborn Consultancy Ltd. and protected by law, whole or in part.